Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your order, you may return it to us for a store credit or an exchange. Please review the details of our policy below.
Return & Refund Policy
– To complete a return, a receipt or proof of purchase is required.
– Please do not send items back to the manufacturer.
– Returns for orders placed with multiple sizes (for trying and selecting the best fit) will not be accepted.
– All returns must be postmarked within fourteen (14) days of the purchase date.
– Items must be in new, unused condition, with all original tags and labels attached.
– Partial refunds may apply in certain cases.
Conditions for Return / Refund
– No size exchanges are allowed on free items (e.g., free shirts, free socks).
– Orders canceled after being processed are subject to cancellation policies.
– Items shipped to an incorrect address provided by the customer are not eligible for refund.
– If errors occur at the carrier’s end, we will fully support resolving the issue but cannot be held liable for losses.
– A 14-day right of return applies only to damaged or incorrectly shipped items.
– Orders are usually shipped within 24 hours, so cancellations after this period will fall under the return/refund process.
– Duties and taxes (if applicable in your country) are the responsibility of the customer at the time of delivery.
– Refunds are processed within 2–4 business days after receiving returned items.
– Refunds will be issued through the same payment method used at checkout (e.g., PayPal).
– Exchanges may be offered in some cases, or customers can opt for store credit or discount coupons for future purchases.
Initiating a Return
To start a return:
– Contact us via our website form, or
– Email our support team at support@lederhosenforsale.com.
Our support team will respond to your request at the email provided.
Additional Notes
– A 20% transaction fee applies to all refunds, regardless of the reason.
– To qualify for a refund:
– Items must not be used or damaged.
– Items must be returned within 14 days of purchase.
– Customers are responsible for shipping and handling costs associated with returns.
